Guardian Angel Staffing Agency, Inc., is committed to providing a higher standard of service and to the delivery of safe, quality patient care. Guardian Angel Staffing complies with the Joint Commission’s Standards for Healthcare Staffing Services. As our customer, you can have confidence that the processes within Guardian Angel Staffing is to support the supplemental staff working in your organization and ensure that they have met the requirements established by the Joint Commission. To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, Guardian Angel Staffing provides the customer a written description of the following service features.
Subcontractors
Guardian Angel Staffing will not engage subcontractors to provide Assigned Providers unless agreed to in advance by the customer.
Floating
Assigned Providers may only be placed in assignments that match the job description for which Guardian Angel Staffing assigns them; if an Assigned Provider is asked to float to another department with the customer, the department must be a like department/unit and the float provider must have demonstrated previous competency and have the appropriate certifications/credentials for that department/unit. Assigned Providers should only be floated to areas of comparable clinical diagnoses and acuities.
Competency Review
It is the responsibility of Guardian Angel Staffing to conduct and finalize the pre-employment assessment of the Assigned Provider’s competence based on the techniques, procedures, technology and skills needed to provide care in the treatment of services to the populations served by the customer upon completion of Guardian Angel Staffing’s orientation.
It shall be the responsibility of the customer to cooperate in a review/evaluation of each Assigned Provider, relative to the provider’s ability to perform their specific job functions upon completion of their assignment or shift.
Guardian Angel Staffing relies on the customer’s feedback in order to accurately assess and re-assess the competence of the Assigned Provider on an ongoing basis based on the customer’s report of clinical performance.
Orientation of Providers
Guardian Angel Staffing will provide all new providers with an orientation to the company’s policies and procedures. It shall be the responsibility of customer to orient assigned providers to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout and equipment and to validate competency and ability of the Assigned Provider to properly use equipment.
Incident, Error, Tracking System
Upon notification of Incidents and or Errors, Guardian Angel Staffing, shall document and track all unexpected incidents, including errors, sentinel events and other events, such as injuries and safety hazards related to the care and services provided, utilizing its data gathering tools. Information gathered tracked and analyzed is to be shared and reported appropriately to Guardian Angel’s customers, regulatory bodies and the Joint Commission as required.
Communicating Occupational Safety Hazards/Events
It shall be the responsibility of the customer to notify Guardian Angel Staffing within 24 hours of the event; any competency issues, incidents, and/or complaints related to the Assigned Provider and/or Guardian Angel Staffing. Customer agrees to initiate communication with Guardian Angel Staffing whenever an incident/injury report related to the Assigned Provider is completed.
It is also the Assigned Providers responsibility to notify both Guardian Angel Staffing and their Assigned Facility/Customer immediately upon any known incident/injury.
Requirements for Staff Specified
The requirements of staff sent to the customer by Guardian Angel Staffing are to be determined by the customer as part of the written agreement between the two parties. It is Guardian Angel Staffing’s obligation to comply with the requirements of the customer by supplying staff that have the documented competencies, credentials, health screening and experience to satisfy the requirements specified by the customer in order to deliver safe care to the population being served.
Conflicts of Interest
Guardian Angel Staffing to the best of its ability identifies conflicts of interest. Guardian Angel Staffing discloses all conflicts of interest to its clients. Guardian Angel Staffing annually reviews its relationships and its healthcare providers’ relationships with vendors, clients, competitors and regulatory entities to determine conflicts of interest.
When conflicts of interest arise Guardian Angel Staffing discloses this conflict of interest when appropriate to whichever client may be involved or affected. Guardian Angel Staffing enforces that internal employees of Guardian Angel Staffing are not permitted to maintain additional employment, accept gifts (other than those of nominal value) or to allow payment on their behalf of any travel, living or entertainment expense by any person or organization currently doing business with or seeking to conduct business with Guardian Angel Staffing, unless approved by the client involved or potentially involved.
Staff Matching Requirements
Guardian Angel Staffing shall verify the Assigned Provider’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience that match requirements for their assignment. Matching the Assigned Provider’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience matching the specified requirements of the assignment may include the use of new grad practitioners upon the request or approval of the customer.
Guardian Angel Staffing Agency, Inc. business office is located in Louisville, Kentucky and is open Monday through Friday from the hours of 9:00 a.m. – 4:30 p.m. Our local telephone number is (502) 495-1199. Outside of normal business hours, in the event of an emergency an On Call Representative can be reached 24/7 by contacting (502) 495-1199.
In the event of an emergency, natural disaster or other uncontrollable event, Guardian Angel Staffing will continue to provide service to you through our corporate network from a location where phones and computers are functional. Guardian Angel Staffing will do everything possible to support you in meeting your needs during crisis situation(s). A copy of our Emergency Management Plan is available upon request.
Our goal is to always provide you with a consistent level of service. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact the local manager to discuss the issue. Guardian Angel Staffing has processes in place to resolve customer complaints in an effective and efficient manner. If the resolution does not meet your expectation, we encourage you to contact Scott Langness, President of Guardian Angel Staffing. All Guardian Angel Representatives will work with you to resolve your concern. Any individual or organization that has a concern about the quality and safety of patient care delivered by Guardian Angel Staffing healthcare professionals, which has not been addressed by Guardian Angel Staffing management, are encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at (630) 792-5636. Guardian Angel Staffing demonstrates this commitment by taking no retaliatory or disciplinary action against providers when they do report safety or quality of care concerns to the Joint Commission.
Click Here to view Guardian Angel’s Joint Commission License
